• 1. Processing of Complaints on High / Low Consumption and High / Low Pressure
• 2. Processing Of Complaints On Water Quality, Non-Delivery Of Water Bill And Other Water-Related Services
• 3. Processing of Payments
• 4. Processing of Application and Installation for New Service Connection / Relocation
• 5. Processing of Request for Repairs and Line Extension
• 6. Processing of Inquiries
• 7. Processing of Request for Reconnection
• 8. Processing of Transfer of Account Name
• 9. Processing of Request to Update Customer’s Account
• 10. Receiving Incoming Communications
• 11. Processing of Request for Temporary Disconnection
• 12. Processing of Request for Verification of Water Meter Accuracy
• 13. Processing of Application and Renewal for Availment of Senior Citizen Water Bill Discount
• 14. Collection / Processing of Payment at Home

• 1. Processing of Application for Leave
• 2. Processing of Request for Personnel Certification
• 3. Billing Process
• 4. Re-Classification of Water Service Accounts Process
• 5. Processing of Travel Order
• 6. Processing of Request and Release of Materials
• 7. Petty Cash Utilization Process
• 8. Fuel Requisition Process

To deliver continuous, adequate, potable and affordable water services to our valued and would-be customers, we, the officers and employees:

K – eep this pledge to serve you with utmost courtesy with proper identification and prescribed uniform from Mondays to Fridays at 8:00 a.m to 5:00 p.m without noon break.

W – ork efficiently, comply with service standards, and promptly attend and respond on queries and complaints; regularly inform the public on water interruptions, systems improvements, plans and programs.

D – evelop and maintain harmonious relationship with the public; pursue sound social responsibility programs in partnership with the community; value every citizen’s comments, suggestions, and needs with primary considerations of those with special needs such as the differently abled, pregnant, infant-carrying adult and senior citizen.

All these we pledge because YOU deserve the best service!

Please let us know how we have served you by doing any of the following:

1. Accomplish our Feedback Form available in the office and put in the suggestion box.

2. Send your feedback through our e-mail address: info@kabacan-water.gov.ph; KWD Facebook Page: Kabacan Water District; KWD Website: kabacan-water.gov.ph; dial KWD telephone number 064-572-0140 and 064-428-1259; or call/text cellular number 0908-884-3384.

To help improve our services and for immediate action, you may raise your concerns through our Public Assistance and Complaints Desk Officer.

THANK YOU for helping us continuously improve our services.

CIRCLE symbolizes unity and cooperation.

The inner circle – within the organization.

The outer circle – with the community.

GEAR symbolizes the industry and the unending passion towards improvement.

YELLOW RAYS symbolizes the industry and the unending passion towards improvement.

COLORED 1980 stands for the foundation year.

The following colors:

RED – symbolizes our creed for patriotism and nationalism

GREEN MOUNTAIN RANGES represent our aspirations for the protection of our natural environment.

BLUE BODY OF WATER represents bodies of fresh water – our water supply sources.

GREEN RICE FIELD represents the major source of income of Kabakeños.

FLASK AND DROPLETS OF WATER represent the treatment process of water which ensures that water is potable.

PEOPLE/DWELLING represent families/households/community – the customers – the reason of our existence as utility.

ARROW/ROAD represents our journey towards a better society – a better future – a BETTER LIFE!

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